Technology Management
Without the Complexity
Our managed services team acts as an extension of your organization ensuring your systems remain secure, updated, and operational so your team can focus on core business activities.
Our Services
Full-spectrum services delivered by specialists with deep domain expertise.
Helpdesk & User Support
Multi-channel support for all your end-user technology issues.
- Phone, email & WhatsApp support
- Remote desktop support
- On-site support visits
- User account management
- Password resets & access issues
- Software installation & troubleshooting
Infrastructure Monitoring
Proactive monitoring of your servers, networks, and critical systems.
- Server & network monitoring
- Uptime & performance tracking
- Alert management
- Capacity planning
- Monthly reporting
- Preventive maintenance
Security Management
Ongoing security operations to keep your environment protected.
- Patch & update management
- Antivirus management
- Firewall monitoring
- Security incident response
- Access review & audit
- Security reporting
Cloud Management
Ongoing management and optimization of your cloud infrastructure.
- Cloud cost optimization
- Performance management
- Backup verification
- Cloud security monitoring
- Capacity management
- Vendor management
IT Administration
Day-to-day IT administration so your team can focus on the business.
- User account lifecycle
- Email administration
- Active Directory management
- Software license management
- Asset tracking
- IT procurement support
Service Level Agreements
Tiered SLA packages to match your organization size and criticality.
- Bronze: email support 48hr response
- Silver: phone + email 24hr response
- Gold: priority support 4hr response
- Enterprise: dedicated engineer 1hr response
- Monthly service reviews
- Escalation management
Industries We Serve
Related Products
Forterra Labs has built proprietary products that complement our services — available standalone or as part of a full implementation.
Frequently Asked Questions
How long does implementation take?
Most projects take 4-12 weeks depending on scope. We provide a detailed project plan during the consultation phase.
Do you provide training?
Yes. All implementations include end-user training, administrator training, and documentation. Ongoing training is available through Forterra Academy.
What support do you offer after go-live?
We offer Bronze, Silver, Gold, and Enterprise support packages. All clients get a dedicated support contact and access to the client portal.
Can your solutions integrate with existing systems?
Yes. We integrate with M-Pesa, KRA eTIMS, NHIF/NSSF, banking systems, and most common business applications.
Ready to Get Started?
Talk to our specialists about your requirements. We respond within 24 hours.